What are Contactless Tickets?
Contactless Tickets are digital tickets that patrons can add to their Apple Wallet or Google Pay app. They are similar to traditional event tickets, but they are easier to use and more secure. Contactless Tickets communicates with a scanner wirelessly. When a patron approaches the gate have them select the Contactless Ticket. When they walk up to the attendant or terminal, they’ll simply hold their phone close to the scanner, and go.
What are the advantages of mobile wallet tickets?
Contactless Tickets are convenient to use. Patrons can add tickets to their Apple Wallet or Google Pay app on their phone and easily access it when they arrive at the Stadium. iPhone users will see a lock screen notification, ‘tap’ the notification and present the ticket.
How are Contactless Tickets enabled?
Contactless Tickets can only be enabled for digital passes. You must choose PDF + Passbook disposition method for Contactless Tickets. Contact your Client Partner with questions on how to enable.
How do patrons use Contactless Tickets?
Similar to other digital tickets, Contactless Tickets are emailed or sent by text to the patron. The patron should be instructed to add their tickets to their digital wallet as soon as they receive their email or text.
What if patrons have more than one ticket?
Patrons can add more than one Contactless ticket to their digital wallet. When they approach the gate, they should open their wallet, select the group of tickets for the event, and swipe to present each ticket.
Why do expired and invalidated tickets remain in a patron’s wallet?
Apple and Google do not allow clients to remove a ticket from a patron’s wallet. Patrons have control over their wallets and management of expired/invalidated tickets are up to them. For Google Pay app users expired and invalidated tickets automatically get moved to an “Expired” section in the app. Best Practice: Patrons should be advised to remove expired and invalidated tickets from their wallet.
Will Contactless Tickets still have a QR code to display as a backup?
Yes, QR Codes will be included on Contactless Tickets as a backup. On barcodes are located on the back of Apple Tickets, they are accessible by ‘tapping’ on the three dots in the top right corner of the pass. For Google Pay, barcodes are found by ‘scrolling’ down the ticket and ‘tapping’ on “show code”.
The NFC signal “turns off” 120 seconds after an Apple Contactless ticket is pulled up. This is an Apple instituted security feature.
If an Apple Contactless ticket is “unresponsive” it could be due to this security feature. This can be resolved by closing and reopening the ticket. For multiple tickets, swiping the tickets back and forth in the wallet will “revive” them.
Why aren’t some patrons getting a Contactless Ticket on the Samsung Galaxy phone?
Galaxy phones using Samsung Pay as a default payment app will not display NFC Contactless Tickets. Samsung Pay users will have a barcode ticket. If the default pay app is changed to Google Pay they will see a Contactless Ticket.
Step-by-step Instructions for adding Contactless Tickets for iOS and Android phones
Apple iPhone
1. Patrons receive an email and/or a text message2. Using their phone, they should open the email and ‘tap’ on the link to access the tickets3. On the ticket access page, they’ll tap the “Add to Apple Wallet” button. This will open their Apple Wallet. 4. They will follow the Apple setup steps by ‘tapping’ “Next” on top right hand corner of the screen.5. They should choose “Automatically Select” and ‘tap’ “Done” on top right hand corner of the screen.6. The ticket is then added to their wallet.7. They will see their ticket when they open their wallet.
Note: After a ticket has been added to their wallet, it will be available on their Apple watch (must be iCloud connected to their iPhone).
1. Patrons receive an email and/or a text message2. Using their phone, they should open the email and ‘tap’ on the link to access the tickets3. On the ticket access page, they’ll tap the “G Pay Save to phone” button. This will open their Google Pay app. 4. Next, they will ‘tap’ the “Save” button, and the ticket will be added to their Google Pay Wallet.5. They will see their ticket when they ‘tap’ the “View in App” button
If patrons don’t already have the Google Pay App installed on their phone, they will be prompted to install it when they attempt to Save their ticket to G Pay.
1. Patrons receive an email and/or a text message2. Using their phone, they should open the email and ‘tap’ on the link to access the tickets3. On the ticket access page, they’ll tap the “G Pay Save to phone” button4. They will ‘tap’ the “Save” button5. Next they ‘tap’ the “View in app” button6. They’ll be taken to the Google Play Store and will be prompted to install the Google Pay App. 7. After installing the Google Pay App the ticket will be in their wallet
